Frequently asked questions.
You don't have to register to by a customer with us, you can just
Order on one of our sites.
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How do I know that my order is processed?
When you order something on our site, you receive an e-mail with an overview of your order.
If you have something you want to change reply this e-mail with the evt. changes or comments
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Delivery charge?
You pay for the postage ready, transport and delivery of your order delivery. These depend on the delivery address of your order
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Can I decide on what date my order will be delivered?
Yes you can, if you enter your order our system ask you on what date you want your order to by delivered. Days on which we do not deliver (Sun and holidays) are not shown by our system.
The system shows always the first available delivery date
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On what time do we deliver your order?
Unfortunately we can not give exact time. The delivery time depends on the route of the delivery service. Normally all orders be delivered between 9.00 am and 17.00 pm.
If you prefer a certain time than you can use the comments box. (this is not sufficient to ensure that it succeeds).
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I do not know the full delivery address can I still order?
It is very important that the address data are complete. If your address is missing data than you can try to find on www.telefoongids.nl of www.postcode.nl
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Do I get a confermation of my order?
Yes, once the payment is well qualified you will get a confirmation of your order by e-mail. This confirmation contains the ordernumber of your order. If you have questions about your order mentions than this ordernumber
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What happens if the recipient is not at home?
If the recipient is not at home we will tried to deliver your order with the neighbors. If it succeeds we will let a note in the mailbox, which will specify which neighbors the package was left behind. If it fails we also let a noye in the mailbox with the phone number of the delivery service. So that the receiver can make an appointment for a second delivery
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In what ways can I pay?
You can pay in the following ways. Eurocard / MasterCard, Visa, American Express, Ideal (Internet banking you must have a bank account in the Netherlands)
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Is your pay system secure?
Yes, all online payments are secure maximum. We work together with Ogone.
Ogone is among the market leaders in europe on secure online payment systems and provides highly reliable and high technology solutions. Ogone is independent of banks, with each of them can be worked. To give you an optimum security to ensure Ogone makes constant use of custom SSL certificates. Ogone has the PCI certification, which is issued by Visa and MasterCard, TDC and the certification of American Express implemented. They explain in particular the 128-bit encryption and powerful encryption. Ogone integrates the 3D-Secure identification (Verified by Visa, MasterCard SecureCode and JCB J / Secure) to provide you with greater protection against electronic fraud. For an even greater security Ogone has also developed a set of modules that your payment even more secure in terms of detecting fraud, the access of the users or the retention of financial data. All on-line payments go through a secure connection of Ogone.For more information www.ogone.nl
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